Consumers Services Frequently Asked Questions


Role of ERE in Customer Protection


What are your rights?

How to establish a connection in the distribution network?

Tariffs for low voltage connection 0-20 kW

Tariffs for low voltage connection 21-50 kW

The procedure to switch the Supplier

What should the electricity invoice contain

What conditions do you have to meet in order to enter into an electricity contract

How to sign an electricity contract

How to make a connection to the distribution network 50-100 kw at low voltage

Disconnection and reconnection

What do you need to be a self-prosumer

How to make a connection with the distribution network in medium voltage

What is the smart meter and how does it operate

Issues handled from the supply contract

When and how you shall pay the electricity bill

Tariff for the connection with the network for nonhousehold